Prices
Prices include GST, except for most memberships, gift
vouchers and donations. Prices are subject to change without notice. The price
listed at the time we receive your order is the price you will be
charged.
Delivery
Products are sent after your payment has been received and
cleared. Please allow 4 working days for delivery within Australia of products
we hold in stock. Products not in stock may take longer.
Postage and Handling
Postage and handling (except if you are picking them up) is
added when you get to the checkout. Postage is based on weight and is charged
according to current Australia Post rates per weight.
Refunds
If for any reason you are not satisfied with anything you
purchase from The Auslan Shop, you can return your purchase within 14 days. We
will give you a refund if the returned product is suitable for re-sale. Sorry we
cannot refund postage and handling charges for delivery or return of goods.
Goods damaged in transit
If an item you purchase from The Auslan Shop is damaged in
transit we will send you a replacement free of charge. You will need to return
the damaged product to us for assessment before we can replace it.
Methods of refunds
The Auslan Shop will pay refunds to your credit card, or we
can post a cheque. To return a product, email us on info@auslanshop.com.au and we will supply
you with a form to post the damaged/faulty product back to The Auslan
Shop.
Discounts
The Auslan Shop is an activity of Deaf Australia (previously
the Australian Association of the Deaf). If you are a member of Deaf Australia
you are entitled to discounts on some Auslan Shop products. Contact info@auslanshop.com.au for information
about member discounts.