Prices

Prices include GST, except for most memberships, gift vouchers and donations. Prices are subject to change without notice. The price listed at the time we receive your order is the price you will be charged.

Delivery

Products are sent after your payment has been received and cleared. Please allow 4 working days for delivery within Australia of products we hold in stock. Products not in stock may take longer.

Postage and Handling

Postage and handling (except if you are picking them up) is added when you get to the checkout. Postage is based on weight and is charged according to current Australia Post rates per weight.

Refunds

If for any reason you are not satisfied with anything you purchase from The Auslan Shop, you can return your purchase within 14 days. We will give you a refund if the returned product is suitable for re-sale. Sorry we cannot refund postage and handling charges for delivery or return of goods.

Goods damaged in transit

If an item you purchase from The Auslan Shop is damaged in transit we will send you a replacement free of charge. You will need to return the damaged product to us for assessment before we can replace it.

Methods of refunds

The Auslan Shop will pay refunds to your credit card, or we can post a cheque. To return a product, email us on info@auslanshop.com.au and we will supply you with a form to post the damaged/faulty product back to The Auslan Shop.

Discounts

The Auslan Shop is an activity of Deaf Australia (previously the Australian Association of the Deaf). If you are a member of Deaf Australia you are entitled to discounts on some Auslan Shop products. Contact info@auslanshop.com.au for information about member discounts.